MERCHANT TERMS OF SERVICE

These Terms govern the use of the AI chat assistant application (“Service”) provided by MaxifyShops (“Provider”).

1. Service Description

The Service enables end users to:

Access order information
Receive automated support responses
Initiate refund requests through an AI assistant

2. Access and Permissions

2.1 Merchant grants Provider permission to:

Access order and account systems via API
Perform actions (including refunds) strictly based on user authorization

2.2 Provider shall not access data beyond what is necessary to deliver the Service.

3. End-User Consent

3.1 Merchant agrees to:

Inform users about the Service
Obtain explicit consent before enabling account access or actions
Provide clear disclosures regarding AI-driven actions

4. Acceptable Use

Merchant shall not:

Use the Service for unlawful purposes
Enable unauthorized financial actions
Circumvent security controls

5. Security Responsibilities

Merchant is responsible for:

Securing its systems and APIs
Managing authentication credentials
Preventing unauthorized access

6. AI Limitations

Merchant acknowledges that:

The Service uses AI and may produce automated responses
All actions (e.g., refunds) should be validated through system controls

7. Liability

7.1 Provider is not liable for:

Errors in merchant systems
Unauthorized access caused by merchant security failures
Incorrect data supplied by Merchant

7.2 Merchant agrees to indemnify Provider against claims arising from:

Merchant’s legal violations
Failure to obtain user consent

8. Compliance

Merchant agrees to comply with all applicable data protection laws, including:

GDPR
CCPA (if applicable)

9. Termination

Provider may suspend or terminate access for violations of these Terms.10. Governing LawThis Agreement shall be governed by the laws of [Your Jurisdiction].

Accepted by Merchant:[Merchant Name][Date]