EU withdrawal button app block for Shopify stores

Add a clear EU withdrawal option to your store

EU Withdrawal Button by Maxify helps ecommerce stores add a customer-facing withdrawal request button to their theme. Customers can enter their order details, check eligibility, and submit a withdrawal request through a clean modal form.

• Add the button from the theme editor

• Let customers submit withdrawal requests directly from your store

• Support the EU cooling-off process with a simple customer flow

• Display a clear form for order number and email collection

Manage withdrawal requests in one place

Submitted requests are collected inside the app with a unique reference number, order number, customer email, request status, and creation date.

• View all withdrawal requests in one dashboard

• Track each request by reference number

• Review order and customer details

• Update request status as it moves through your workflow

Available statuses include New, Reviewing, Accepted, Rejected, Completed, and Cancelled.

Customize eligibility and email notifications

Control how withdrawal requests are handled based on your store’s settings. Set the cooling-off period, manage excluded tags, and customize the emails sent to customers or store staff.

• Set the withdrawal period, with a minimum of 14 days

• Exclude certain products or orders using tags

• Customize customer confirmation emails

• Notify the store owner when a new request is submitted

• Use variables like reference number, order name, submitted date, and customer email

Match the form to your brand

Customize the withdrawal modal so it fits your store design. The live preview makes it easy to adjust the appearance before saving.

• Change form background and header colors

• Customize text, muted text, buttons, and borders

• Adjust the close icon color

• Set the corner radius for the modal

• Preview changes before saving